As a sub-note, my computer died on Wednesday and after nearly 3 days of talking to people on other continents than the one I am located on, I finally got help. I do have to say that I became the help line customer from hell but in the end I was right and it was that one of my hard drives had bitten the big bullet in the sky and a technician is coming on either Monday or Tuesday to replace it. At the risk of being boring, I have a dual harddrive automatically backed up system. (My son does not want to hear me cry.) and only one of them died. However, Dell, having listened to how badly they messed up my initial call, is living in dread that the technician might foul up my functional drive.
I assured them that they need not worry. If he did he would not leave my apartment alive, so there would be no more calls from me.